E:magineHosts Services Offered
Where is E:magineHosts and its Servers located?
How long has E:magineHosts been in business?
What uptime I can expect and is there any service guarantee?

Hosting Features
Can I host more than one independent website's?
What is Trial Hosting?
What are the different methods I can pay through?
How long does it take for my account to be activated?
For Hosting my site with E:magineHosts, am I required to transfer my domain to E:magineHosts?
Can I test my website before changing Domain Name Server(DNS) setting to E:magineHosts?
What is Summary Disk Space?
How much Mail Box and SQL Quota do I get in each Hosting Plan?
How can I send/receive and view my e-mail?
Can I get additional FTP accounts with my Hosting Plan?
If my database or website's files get corrupt, can you restore it from a backup?
After I sign-up, can I change my billing period and is there any discount?
How can I buy more add-ons once I've signed up for my account?
If my business expands can i upgrade automatically to a higher Hosting Plan?
Can I customize the available Chat/Guest book/Forum scripts
What is HSphere?
How do I cancel my Account?

Where is E:magineHosts and its Servers located?
E:magineHosts are based in parts of the United Kingdom, . All support, sales and technical operations take place from our 2 Support centres in the United Kingdom. However, E:magineHosts's servers are physically located in a state-of-the-art data centre at Miami, Florida (USA). We manage our systems remotely as well as through a team of administrators located physically at the data centre. We are staffed 24x7x365 at the data centre.

How long has E:magineHosts been in business?
E:magineHosts is part of the E:magine Limited company which was created in October of 2004. E:magine Limited focuses on providing web related services, from website creation, hosting and website templates.

What uptime I can expect and is there any service guarantee?
E:magineHosts guarantees 99.5% uptime. Uptime is covered under our Service Level Guarantee (SLA).

Can I host more than one independent website?
Our starter plan i.e. Value Plan allows you to host 3 website's. Higher plans allow more website's. All these website's. are managed using one Hosting Control Panel (CP). CP allows you to create multiple mailboxes for each of these website's. and enable spam and anti-virus feature individually. CP also allows you to activate various features for each of these website's. The control panel can have only one user.

What is Trial Hosting?
Trial Hosting allows you to try our hosting services without actually paying anything. When you sign-up for Trial Hosting your credit card details are not asked. The trial period lasts for 14 days. After 14 days, unless you convert to Pay Mode, your account will get automatically suspended. When you switch to Pay Mode, system will charge you from the date you signed up for trial hosting. It should be noted that all Trial accounts are activated instantly but reviewed post-activation. Therefore if you are planning to SPAM or abuse the system by signing up repeatedly, that will not work. To ensure your trial account is remains activate, please fill out your complete contact details as well as e-mail address accurately.

What are the different methods I can pay through?
Customers may pay us by PayPal (ALL major credit cards), Cheque or Wire Transfer. For Cheque and Wire Transfer payment options, please contact .

How long does it take for my account to be activated?
For payments by PayPal (ALL major credit cards), please allow 12-24 Hours for your account to be activated. For payments by Cheque, you will need to wait for the check to clear before your account is activated. For wire transfer please allow 72 hours for your account to be activated.

For hosting my site with E:magineHosts, am I required to transfer my domain to E:magineHosts?
No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar. E:magineHosts DNS information is emailed to you when you add a domain during sign-up

Can I test my website before changing name servers to E:magineHosts?
Yes, for each domain you add to the control panel, you'll be given an Instant Access domain alias through which you may test your site before its actually resolving.

What is Summary Disk Space?
Summary Disk Space is the total amount of space you can use across our servers. It is inclusive of web space (for your website files), mail space and database space. This space is based on average usage and not allocation. Every 24 hours, our system calculates how much total data you are storing on our servers (web + e-mail + database). At the end of a 30 day month, it would have 30 readings. The average of these 30 readings would be taken and that would be your actual summary disk space usage for that month.

How much Mail Box and SQL Quota do I get in each Hosting Plan?
You can use as much SQL space and e-mail space as you want under your total Summary Disk Space. This means if you want to use 100MB for a SQL Server 2000 database, you can as long as you use only 100MB for web space and e-mail a major concern from our customers has been how much e-mail space they will use if they are heavy e-mail user. The response in most cases is under 1MB. This is because the system is based on the average utilization of your mail box on our servers. So if you download your e-mail frequently, you e-mail usage will be next to null.

Can I get additional FTP accounts with my hosting package?
Yes, under Linux you can create ftp-sub accounts in the Control Panel for free. Under Windows, you must request us to do so manually by emailing our Support Team. Such requests will be done for free.

If my database or website's. files get corrupt, can you restore it from a backup?
Yes, we will do so for free.

After I sign-up, can I change my billing period and is there any discount?
From within your Hosting Control Panel you can change your billing period between 1-month, 6-month or 1-year and 18 months at any time. PLEASE NOTE: If you are paying by cheque you can only pay every 12 months or 18 months. You can pay balance amount from Billing Profile in Billing section of your Hosting Control Panel. Also you can view online invoices in Billing section for details of credits and debits made to your account. We offer discounts for paying in advance and does save you from paying repeatedly. Discounts are available on 12/18 month plans. For more details Click Here.

How can I buy more add-ons once I've signed up for my account?
You can buy any sort of add-on, whether its a resource or a feature from within your Control Panel. If you want more disk space, you can click "Change" in front of the disk space indicator and increase your amount to the desired level. Similarly you can buy IPs, cold fusion accounts, etc.

If my business expands can i upgrade automatically to a higher Hosting Plan?
From within your Hosting Control Panel, you can easily change your Hosting Plan. There is no fee and you can change any time. When you change, system credits payment you made for a billing period beyond change date. It then charges your account for new plan fee starting from change date.

Can I customize the available Chat/Guest book/Forum scripts?
Yes, you can.

What is HSphere?
HSphere is Control Panel software developed by Positive Software, Inc. (PSOFT.NET). We use their software to efficiently manage our servers and give our customers absolute control over their hosting.

How do I cancel my Account?
Simply fill out this form.